Michael Callaghan said his family could not afford to go on vacation this year without the money being refunded, even though there were no major travel restrictions for the first summer since the pandemic began.
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A British Airways customer has told he is still awaiting a refund worth £5,200 for a holiday booked three years ago.
Michael Callaghan, 57, from Worcester, was due to go to Walt Disney World in Orlando, Florida.
He had booked the dream vacation in January 2020 – more than three years ago and before travel restrictions were put in place following the Covid pandemic.
Mr Callaghan said his family could not afford to go on holiday this year, even though there were no major travel restrictions for the first summer since the pandemic began.
He said The Telegraph “We were first offered vouchers for the following year, which we did, but we asked for a refund in July 2021.
“The resort was celebrating the 25th anniversary of Walt Disney World and staying there was more expensive.
“But after almost 10 months – nothing. Trying to talk to someone was like banging my head against a brick wall.
A BA spokesman apologized for the delays and confirmed it had now ‘actioned’ Mr Callaghan’s refund.
Did you struggle to get a refund from British Airways? Let us know: [email protected]
If your holiday has been canceled by an airline, you are automatically entitled to a refund or you should be able to rebook on another flight.
You may have to pay any price difference in rates, if your new dates are more expensive. But you can also be compensated in addition to any canceled flight.
The airline may also offer you a voucher to use for a future booking – you can choose this option if you wish, but if you prefer a full refund, you are entitled to this.
If you are halfway through a trip, you also have the right to return to your original departure airport.
Last week, MoneySavingExpert Martin Lewis explained how thousands of holidaymakers are expected to check whether they owe up to £505 each.
To be entitled to compensation, you must have been informed of your canceled flight less than two weeks ago and offered an alternative flight which delays you by at least two hours.
You can find more information at citizenadvice.org.uk.
It comes after British Airways, easyJet and Ryanair cut hundreds of trips in the past two months.
Airlines have blamed the high levels of staff absences caused by the coronavirus on the fact that flights could not take place.
We’ve rounded up the top ten UK airports most affected by flight cancellations between Heathrow and Manchester.