Can you get a refund if you change your mind about a product?


Each week we’ll break down, demystify and demystify your rights as a buyer in Australia. This week, we’re looking at whether consumers are entitled to a refund if they change their mind.

We all know that life is getting more expensive than ever and how important it is to maximize every dollar you earn.

That’s why each week we’ll answer a question about what shoppers are – and aren’t – entitled to when dealing with retailers and manufacturers.

We change our minds about purchases all the time – but does that mean you’re guaranteed a money back? (Provided)

I read your article and recently found myself in my own buying dilemma. I had purchased several sets of blinds (for quite a bit of money) from a small operator here in my town when my sister came by and noticed she had seen a similar style at Bunnings for much less!

I feel a little bad for the original company, but do I have the right to go back to them and ask for a refund?

The blinds are intact and still in the packaging.

Are you entitled to a refund? No.

Will you get a refund if you ask politely? Maybe.

Under Australian consumer law, your guarantees as a consumer do not apply if you change your mind, find it cheaper elsewhere, or simply decide that you don’t like the product or you don’t need it.

Your consumer warranties automatically apply to all products and services sold, rented or leased with a value of less than $100,000. (Janie Barrett)

Of course, many businesses of all sizes will have their own refund and return policies, and it doesn’t hurt to ask them politely.

You might be in luck as it looks like the company can still sell the blinds you purchased.

But you don’t have to back up on consumer guarantees.

Interestingly, there are also a few other exceptions that may void your automatic rights to a repair, refund, or replacement.

Companies are not obligated to refund you if you change your mind about what you bought from stores. Despite this, many still will. (Edwina Pickles)

If you were to misuse a product in a way it was not designed for, you would void your rights, similarly if you purchased a product knowing full well that it already had some sort of defect.

Your consumer warranties automatically apply to all products and services sold, rented or leased with a value of less than $100,000.

Commercial vehicles and trailers are also covered if they are used primarily for transporting goods.

Do you have a consumer question you want answered? You can get in touch with journalist Stuart Marsh at [email protected].

The information provided on this website is of a general nature only and does not constitute personal financial advice. The information has been prepared without taking into account your personal objectives, financial situation or needs. Before acting on any information on this website, you should consider the suitability of the information to your objectives, financial situation and needs.

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