I was defrauded – why won’t my bank reimburse me?


A record number of people are falling victim to online fraud attempts, but there’s no guarantee that your bank will refund the lost money. Jenny, 31, was distraught when fraudsters posing as her bank made off with her savings of £17,000. Money Clinic helped her take her case to the UK Financial Ombudsman, and in this episode host Claer Barrett explains how listeners can use the free ombudsman service to seek compensation themselves. In addition, Pat Hurley, the Chief Ombudsman of the Financial Ombudsman Service, and Katy Worobec, Managing Director of Economic Crime at the banking organization UK Finance, provide valuable fraud prevention tips.

Want more?

Claer’s column on record UK online fraud: https://www.ft.com/content/a6c5ab95-7be4-432c-83a5-79b7471afc1a

How to make a complaint using the Financial Mediation service: https://www.financial-ombudsman.org.uk/

To stay on top of the latest reported scams: https://www.actionfraud.police.uk/

If you’d like to appear as a future guest on the Money Clinic podcast, email the team via [email protected] or message Claer on Instagram, Twitter or TikTok – she’s @Claerb

Presented by Claer Barrett. Produced by Persis Love and Philippa Goodrich. The executive producer is Manuela Saragosa. Sound design is by Breen Turner, with original music by Metaphor Music

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